PayPal Refunded Returns: Free Return Shipping Worldwide*
*Up to 4 refunds per Paypal account on eligible purchases. A Cap of $45 per refund request applies.
PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED
The Service is available at no additional cost to Paypal account holders who have registered for it at https://www.paypal.com.au/returns
Please read our Return Policy and contact us before sending back a item.
How do I make a Refund Request?
To submit a Refund Request, submit a claim within 14 days of returning the item and attach required documentation, available at https://www.paypal-returns.com/hc/en-au/requests/new
If any document is missing, you'll need to submit it within 7 days of your initial submission.
- The completed online claim form submitted via https://www.paypal-returns.com/hc/en-au/requests/new
- The confirmation email for your PayPal transaction or a screenshot of your PayPal account showing that the entire price was paid using your PayPal account and displaying the Paypal transaction ID; and
- A copy of your return shipment receipt that shows the amount you paid.
- If you use a service that tracks shipment, the receipt should also show the seller's address;
- If you use regular post (with no shipment tracking), we also need a photo of the package showing the seller's address.
- If the return costs were deducted from the refund of your item, we also need a copy of the refund email from the seller of PayPal, showing the amount refunded to you.
Documents must be clearly legible and emailed to firstname.lastname@example.org. Please keep the original documents as you may be asked to provide new copies if the copies are not sufficiently legible.
How will I be refunded?
If your Refund Request is accepted, you will receive a refund directly to your PayPal account.
How will I know if my Refund Request is accepted?Paypal will send you a:
- confirmation of receipt of your Refund Request: Within 1 business day
- notice of approval or rejection of your Refund Request: Within 5 business days from the receipt of your complete request
- refund to your PayPal account: Within 5 business days from the notice of approval of your Refund Request
For more information on the PayPal refunded Returns Service, see the General Conditions of Use.