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FAQs

We here at Cherri Lane strive to provided the highest level of customer service. We are here for you. Should you need anything, Please contact us. We are constantly looking through our supplier stock, So if your on the hunt for something ... don't be afraid to ask ... We just might have seen it and can get it for you.

Returns & Exchanges
We can exchange garments that you are not happy with providing they are in an unworn condition. There are no exchanges or credits on shipping costs though.  Please note, we do not give refunds.
Due to health regulations we can not accept exchanges on Underwear or Swimwear that does not have a hygine Sticker on it.
Although you may try on an item, all exchange products must be in new and unused condition, with swing tickets and hygiene stickers attached. Please ensure that items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.
For Australian orders, we would appreciate returns within 14 days (returns will not be accepted after 30 days from arrival date).
For international orders, we would appreciate returns within 30 days (returns will not be accepted after 60 days from arrival).
The customer is responsible for any postage fees for returns

Shipping
Please allow 1-3 days for your order to be processed and dispatched (depending on stock availability). All orders are estimated to arrive within one week from your dispatch date. We use Australia post for our Australian customers
Please note: Delivery to rural areas could take longer than the above estimated delivery times. Delivery times are provided to us by Australia Post and whilst we do our best to ensure delivery is within the given timeframe we are not liable for any delays as they are out of our control.
International Shipping
We gladly ship internationally. Postage for international orders needs to be worked out ​on a order to order bases. We use Australia post and their contractors.

 

Delivery Time
Delivery for orders is usually up to 2-3 weeks depending on our workload , though express post is avaliable in Australia for some styles for an added fee. Delays can occur during peak periods such as pre Christmas, Halloween and New Year.  If you require your order by a certain date please email us and confirm that we can meet your deadline.
Payment Methods
All payments are in Australia Dollars. We accept payment by Paypal (extra charges may apply), Credit card, Direct deposit (within Australia only), Money order (within Australia only) and our Store Gift Vouchers. Instructions for each payment type are available when you 'check out' after placing your order in store or details will be given to you upon finalising your auction.\
Sizing
​Check your measurements against our sizing guide page and choose the size that your measurements best fit into, We are happy to help with sizing, please email us if you have any questions. All of our sizes in Australian sizes so if you are an international customer we recommend double checking the size chart measurements as sizing will vary.
Our Corsets
Most corsets are made with a reinforced outer fabric and in some styles are lined with cotton drill (twill), our lacing cords we use are a very strong tubular nylon and various ribbons. Our corsets are boned with a very heavy duty poly propolene boning which feels very similiar to steel boning. We occasionally carry select lines of steel boned corsets. Our corsets are very sturdily constructed but are not made with waist training as their main purpose. They are designed for regular social wear and are not intended for the daily high compression required for waist training.
Cleaning your Corset
We recommend cleaning by a reputable dry cleaner except for printed or PVC corsets.
Printed or PVC corsets need to be hand washed in cool water and then dried away from direct sunlight. Do not dryclean PVC corsets.  For maintenance and to minimise the need for cleaning, try sponging the corset gently with a slightly damp sponge after wearing it, then allowing it to dry as described above. This isn't by any means essential, but it does help put off full cleaning for longer! To freshen them a light spray of a deoderising spray such as fabreeze can be used.
Privacy
We do not sell or pass on any of your personal information to any third party. We only accept payment through money payment services that provide a high level sercurity E.g Paypal.
* Although we try - Due to Material avaliablity some styles may slightly differ from the image *

 

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